Returns, Exchanges and Refund Policy 

 

At Kamiloya, we want you to be satisfied with your purchase. This policy explains how to request a return, exchange or refund.

1. Return period

You may request a return or exchange within 30 days of receiving your order.

To be eligible, the item must be:

• Unworn, unused and unwashed;

• In its original condition;

• Returned with its original tags and packaging;

• Accompanied by the order number or proof of purchase.

Items that do not meet these conditions may be refused.

2. Requesting a return or exchange

Before sending an item, contact us at contact@kamiloya.com.

Please include:

• Your full name;

• Your order number;

• The item you wish to return or exchange;

• The reason for your request;

• Photographs if the item is damaged, defective or incorrect.

If your request is approved, we will provide the return instructions and return address. Items sent without prior authorization may not be accepted.

3. Return shipping costs

For returns caused by a change of mind, incorrect size selection or personal preference, return shipping costs are the customer’s responsibility.

If an item is defective, damaged upon arrival or different from the item ordered, Kamiloya will cover the reasonable return shipping costs.

Original delivery charges are not normally refundable, except when the return results from our error, a defective product or when reimbursement is required by applicable law.

4. Exchanges

Exchanges are subject to product availability.

If the requested replacement size or item is unavailable, we may offer a refund or store credit. We will confirm any additional delivery costs before processing the exchange.

5. Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at contact@kamiloya.com, including your order number and clear photographs.

After reviewing your request, we will offer an appropriate replacement or refund.

6. Non-returnable items

The following items cannot normally be returned:

• Items that have been worn, washed, altered or damaged after delivery;

• Items without their original tags;

• Personalized or custom-made products;

• Gift cards;

• Hygiene-sensitive items when their protective seal has been removed.

These exclusions do not limit any mandatory consumer rights provided by applicable law.

7. Refunds

We will notify you after receiving and inspecting the returned item.

If the refund is approved, it will be issued to the original payment method within five business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Any statutory refund will be processed within the deadline required by applicable consumer law.

8. Order cancellations

If you wish to cancel an order, contact us immediately at contact@kamiloya.com. We cannot guarantee cancellation after an order has entered preparation or has been shipped.

This provision does not affect any mandatory right of withdrawal available under applicable law.

9. Contact

For questions or return requests, contact:

Kamiloya
Email: contact@kamiloya.com
Website: https://kamiloya.com